Alternatively, you can have someone else in your family download the app and see if they are running into the same issue as you. You can also try uninstalling and reinstalling the app. If it doesn’t prompt you to upgrade, you can check manually by clicking the gear icon > Device Info > Check Update > Upgrade. If firmware updates are available, it will ask you whether or not you want to update. It will automatically start looking for any firmware updates. Next, select the camera you are experiencing issues with. To check for firmware updates, open the Wyze app on your Android or Apple device. If Wyze’s servers aren’t experiencing issues and your wifi is working normally, the next thing to check is your devices firmware. If Wyze’s servers are experiencing issues, then you’ll need to periodically check back until all issues are resolved on their end. If you’re wifi seems to be working correctly, the next thing to check is the Wyze Cam status page. Try moving it closer to your router and testing again. For example, if your Wyze cam and router are located on opposite sides of the house, it might not be receiving a strong enough signal. If using a cell phone to test, make sure to disable mobile data.If they are working just fine over wifi, then I suggest checking #3. If you’re wifi isn’t working correctly or you aren’t receiving a strong enough wifi signal, then resetting your Wyze cam isn’t going to fix your issue.įollow these steps to see if it fixes your issue: This should be the first step of your troubleshooting process. Like I said, it’s not hard to reset your device, but if you don’t need to reset it – then you shouldn’t. Before resetting your Wyze camera, there are a few things you should check first.

Wyze camera repair